Take a look at the sequence as a first quality check. Start with the first action, and end with the last action. Brainstorm the activities what that need to be done to get the process from start to finish. Click here to learn about creating flowcharts.
Assign a role to each activity step. In other cases, it may make sense to chunk based on variations for different scenarios. Flowchart — This shows a process as a diagram. One option is the 'management level' expert who has possibly defined the process in the first place.
Limiting the flowchart to one page also greatly aids reader comprehension, as they can see the whole process at a glance - the more they have to flip between pages or screens the more difficult it is to follow the process.
The typical hierarchy of documents regulating the actions of employees can be summarized as: Is there enough information to guide users in using good professional judgment? Get maximum value from your procedure writing efforts by being clear about their purpose, standardizing their formats, checking their readability and involving employees impacted by the document.
These mark out the different streams of activity and clearly show where responsibility for completion of activities transfers from one person to the next.
Deciding what constitutes a 'chunk' is very subjective. Who carries out the task? Chunking can be used to: Collecting the information There are three basic ways of gathering the information required to write a process document. But sometimes these unwritten rules need to be set in procedure.
Write procedural documents using active verbs. The lowest level of process document should directly reference these procedures in that an individual activity on the process document is documented itself in the form of a procedure.
Leave out the verbiage. Once you've done that, you can work on the words and organization. In a company, it's typical for many things to get done without written procedures. Who carries out the task? The best policies and practices are the result of healthy debate amongst the various stakeholders and some trail and error.
Is the level of detail appropriate for the subject? Finding This Article Useful? Just write one activity on each note. Write actions out in the order in which they happen.
To get started, write the name of the process along with a description on the flip chart.
How does the flow of activity or control from one task to another take place? Talk with content experts as well as others who hold key information — long-time staff members, stakeholders, technical staff, and people who will use the procedure.
There are "unwritten rules" and informal procedures. Should this go under Purchasing, Manufacturing, or Sales? When documenting a large application, system or organization, you will typically also be documenting procedures that describe how to execute the individual activities.
What is the result of the task? Sticky notes can be very effective for this step.
What Is a Procedure?Working on process documents can be difficult. Often, the process isn’t designed well, and as a result, people don’t even use the finished documents.
It’s like writing a huge business plan. Writing is a process that involves at least four distinct steps: prewriting, drafting, revising, and editing.
It is known as a recursive process. While you are revising, you might have to return to the prewriting step to develop and expand your ideas. The recursive, rather than linear, nature of the writing process helps writers produce stronger, more focused work because it highlights connections and allows for movement between research and the phases of writing.
documents, and journals that other experts consult. More specifically. as they navigate the approval process. You will find the information in this “how to” guide helpful if you are responsible for formulating or documenting new or existing.
Working on process documents can be difficult.
Often, the process isn’t designed well, and as a result, people don’t even use the finished documents. It’s like writing. Getting people who do the work to participate in the writing leads to a more comprehensive and accurate document and a greater commitment from the people who matter most.
Procedures and related documents serve a central purpose in the harmonious and efficient workings of any organization.Download